Service, leadership and safety
SJ is Sweden’s main public train operator. Since 2008, Minerva trains their employees in sales and service, in order to improve the level of on-board service on SJ trains.
In order to maintain their high level of safety, on board staff and engine drivers have also received training in firefighting, CPR training and protection against threat and violence. During the same period, management at various levels have received leadership training.
- Threat and violence resolution
- Firefigthing – prevention and control
- Leadership training
- Sales training
- Service training