Can your behaviour make it worse?

In our turbulent and uncertain world, threats and violence in the workplace are unfortunately becoming commonplace. It is happening with frightening occurrence and causes increased stress and negative emotions.

To remain agile also requires learning how to handle the darker side of human psychology. This is now a necessary component for those many less-than-ordinary days at work. Confidently handling co-workers, customers, bosses or any individuals, who are aggressive, frightened, intoxicated or under stress requires useable knowledge of human behaviour. Often just by listening and communicating correctly, you can defuse heated discussions and handle conflicts before they escalate. We offer training and a set of tools that will make this challenge easier.